Tell us what you are looking for
Start with what you know and what you don't. A useful first message covers: species (sapphire, ruby, alexandrite, etc.), preferred colour, carat weight range, budget range, cut preference, and — critically — whether you need the stone unheated or are open to heated material. If you're buying for jewellery, mention the setting; if for investment, mention the holding horizon.
You do not need to have all the answers. If you're not sure whether you want unheated or heated, or whether Ceylon origin is essential, we'll walk you through the trade-offs before we source. The most useful thing you can send is a photo of a stone whose colour you like — it removes ambiguity faster than any description.